Refund Policy

ACCESS must be notified in writing about any changes or withdrawals. In all cases, the Application Fee (CAN $175) and Accommodation Placement Fee (CAN $275) are non-refundable.

Refunds to students who enrolled through a representative must be collected from the representative. ACCESS cannot be responsible for any additional fees charged by agents.


Students to whom admittance to Canada has been refused are entitled to a refund of all prepaid fees, except for the Application and Accommodation Placement Fees.

Students must notify the school in writing and return the original Letter of Acceptance and original letter of denial from the Canadian immigration authorities. The school must be notified in writing at least 14 days before the course start date or a CAN $200 cancellation fee will be charged. If the school is notified of a denied visa on or after the course start date, a refund is given according to our policy below.


Students wishing to postpone their start date must contact ACCESS at least 14 days before the original start date, or an administration fee of CAN $200 will be charged.


Programs 12 weeks or less
Before Course Start Date On or After Course Start Date
30 or more days before: 70% refund no refund
less than 30 days before: 60% refund no refund
Programs longer than 12 weeks
Before Course Start Date On or After Course Start Date
30 or more days before: 70% refund less than 10% completed: 50% refund
less than 30 days before: 60% refund 10% or more completed: no refund


Once ACCESS’ Letter of Acceptance has been sent to the student, refunds will not be considered until the student undertakes the following:

  1. Returns Original Letter of Acceptance to ACCESS
  2. Provides a letter or email from the Canadian Embassy in their country stating that either the student did not apply for a visa, or a visa to Canada has not been granted to the student.

Failure to provide such documentation will result in no refund.

There will be no refunds or extensions for late arrival, failure to arrive, early departure, or early dismissal. In rare cases, when the school is unable to provide a general English language course placement, a full refund will be issued. No refunds will be given for instances when ACCESS is unable to provide a placement in a Focus course (i.e. TOEFL Preparation, Conversation, Business Communication, English for Medicine, IELTS Preparation, Cambridge FCE, etc.). In rare situations beyond our control, such as war, acts or threats of terrorism, health alerts, travel alerts/advisories, or natural disasters the refund policy for both courses and homestay will not apply. In these situations, there will be no refunds issued and only course deferral will be permitted.


Refunds on prepaid tuition will not be given to students requesting course changes. Courses are non-transferable.


A minimum of the first 4 weeks of homestay rent must be prepaid in advance, along with the Accommodation Placement Fee and Airport Pickup Fee (if requested). The remaining 4-week periods of homestay rent may be prepaid in advance, or paid every 4 weeks directly to the school at least 14 days before the start of each 4-week period.


If a student postpones or cancels less than 14 days before the first scheduled day of homestay, one full 4-week period of homestay rent will be charged.

Students who withdraw from ACCESS are also required to withdraw from our homestay program. Postponements and cancellations must be received in writing. No refund will be given for the remainder of the current 4-week period if a student withdraws from the homestay/school after rent payment is made.

Students who wish to withdraw from homestay after it has started must give the school 14 days advance written notice. A cancellation charge of CAN $200 will apply, and all prepaid homestay fees for subsequent 4-week periods will be refunded. If less than 14 days advance written notice is given, the following 4-week period of homestay rent will not be refunded.


During a student’s first 4-week period, they may request to change to another homestay with no penalty. After the first 4-week period, there will be a CAN $100 Relocation Fee for all homestay relocations. A student’s specific homestay request (e.g. private bathroom, no dog, etc.) may affect the time it takes to relocate the student to a new homestay.